Documentation

A simple response displays as a regular text file triggered from a users intent. If you would like to add buttons to this text add a new response type 'suggestion chips'.

Suggestion chips are quick replies. Add them strategically to help your customers navigate your chat more easily.

Basic cards can be used for images, gifs, videos and files by placing the url in the image URL field on a Basic Card. Cards typically contain a title, text, and a button.

If placing a video, please put .mp4 at the end of your url.

Use carousel cards to display images in a gallery format. Doesn't support video files.

For a carousel with selections that link to web pages, a browsing carousel is recommended. These cards are designed for your users to leave the chat to another browser. Opposed to Carousel cards which are designed to help continue the conversation.

We should have Browsing Carousel response types setup in the next few weeks. Shoot us an email at hello@botocpy.com if you need them for a deadline sooner. Happy to help.

List responses that work with Botcopy are currently being built. ⚙ They'll be here soon! Check out our custom payloads for workarounds.

Media content was designed primarily for audio files.  However, we are working on making them for images and video as well.  Don't forget to convert the url to mp3 or mp4.

If you'd like to send just the video, image or file without simple response or suggestion chips you can use a custom payload.

Link out suggestions display a button linked with a url.