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Botcopy CEO Dustin Dye covers everything you need to know on how to design a Contact Center AI system that works from the get-go and learns over time!

Five must-have layers of your CCAI setup

Learn all the necessary layers of the stack: Botcopy Messenger and Live Chat, Dialogflow CX, CCAI Insights, and BigQuery, and how they all fit together.

Five chapters, 24 easy-to-read sections

Enjoy a comprehensive guide to implementing a scalable Contact Center project in both theory and practice. Set yourself up for success!

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What’s included?

What's inside our Contact Center AI eBook?


Learn how to use all the right tools and build your first three essential skills: welcome, no-match, and human-handoff / ticketing.


Learn how to launch your Phase 1 bot! Interact with users via your AI or Live Chat, satisfying users while storing valuable data.

Train & Scale

Export and review chat transcripts and analyze them using Google's powerful tools. Use the data to inform new enhancements.

Photo of CEO Dustin Dye
About the author

Dustin Dye

Dustin Dye is a co-founder and the CEO of Botcopy. Before founding Botcopy, Dustin was co-founder and managing partner at Expert Dojo, an LA-based international startup accelerator. Dustin’s insights on conversational AI practices and service automation have appeared in Business Insider, VentureBeat, and Entrepreneur. In addition, he has served as a keynote speaker and instructor for enterprise audiences at The Chatbot Conference inSan Francisco, New York, and the Metaverse. He lives and works in Santa Monica, California.

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    Download FREE. Master your CCAI setup today.