Built for Government

The Frontend For
AI That Works.

Deploy CX agents faster and safer with a stack built for public websites, service journeys, backend systems, and the realities that stall major AI launches.

TRUSTED ACROSS GOVERNMENT, CLOUD, AND PROCUREMENT ECOSYSTEMS.

Premier ISVGoogle Cloud
ttecDIGITAL
twilioID.mesalesforceNICEServiceNowAnacomp
CarahsoftNASPOThunderCatCDW
State of New York
State of Michigan
State of Minnesota
State of Colorado

Elite Contact Center Layer

What Botcopy Makes Possible

01.Task Completion

Identity + Agent Marketplace

Beyond FAQ handling

02.Continuous Improvement

TrueQ Analytics

Learn from every journey

WCAG 2.2 AA + 190+ languages

Accessibility + Language

03.Inclusive Access

AgentOne + live help

No Wrong Door

04.Service Routing

Type a message...

Botcopy routes every request through trust, safety, and care.

The Industry Standard

Easy path to
production.

Build a brief, explore prebuilt service journeys, or meet with Botcopy to turn your AI initiative into a deployment plan.

Build Your Brief

Create a clear starting point for comparison, planning, and stakeholder review.

Explore Marketplace

Browse prebuilt Task Engines for common service journeys and CX needs.

Meet With Us

Talk through your goals, systems, constraints, and rollout path with Botcopy.

WidgetBotcopy Demo
Type a message...
Adaptive Interface

One gateway.
Any shape. Any brand.

Botcopy adapts to your site and your journey. Deploy it as a widget, sidebar, or full-screen experience—and match your brand with custom colors, fonts, spacing, and UI styling.

  • Modes: Widget · Sidebar · Full screen
  • Branding: Colors · Typography · Styling tokens
  • Per-page control: Choose the mode and style by URL or page type
Configure once. Apply rules per page.

Assistant

Online

Can you show me my current account balance?
Constituent
I can certainly help you with that. However, because this involves your personal records, I'll need to verify your identity first.
AI Agent
SEAL ID REQUIRED

Authorized Access Gateway

Identity Control Plane

From FAQ to
Authenticated Action.

Knows You: Botcopy injects authority into conversations, triggering SSO workflows directly in the UI.

Gemini Enterprise Launch Partner

TrueQ: Your Virtual
AI Analyst.

Informs You: Available within Gemini Enterprise, TrueQ shifts AI from reactive chatbot to proactive analyst. It scans transcripts to identify breakdowns, escalation drivers, and knowledge gaps.

Performance Optimization

Turns chat data into actionable insights to improve containment rates.

CX Agent Studio Integration

Review, edit, and approve AI-generated FAQs directly into CX Agent Studio.

Transcripts
Containment
CX Agent Studio

Pending Review

Knowledge Gap Identified

18% increase in escalations regarding 'Real ID document requirements'.

Drafted 3 new CX Agent Studio FAQs.

Optimized

Containment Rate +14%

Performance optimized following recent intent additions to the DMV flow.

Monitoring positive conversation trends.

Completed

Transcript Analysis

Scanned 12,450 sessions. High friction detected in 'Payment Plan Setup'.

Generated workflow improvement report.

Universal Access

No User
Left Behind.

Includes You: We refuse to compromise on access.

Screen Readers

WCAG 2.2 AA Compliant

High Contrast

WCAG 2.2 AA Compliant

190+ Languages

WCAG 2.2 AA Compliant

Keyboard Nav

WCAG 2.2 AA Compliant

Running Audit: WCAG 2.2 AA ... PASS

Contextual Awareness

Emotional IQ.
Built-in.

Understands You: Our messenger has a brain. It reads the room and reacts before users run into a problem.

By listening to page URLs, user behaviors, and system errors, the gateway informs the language model exactly what's happening—turning frustrating roadblocks into proactive resolutions.

URL Routing

Greet users contextually based on the webpage they're browsing.

Event Triggers

Detect failed logins or application errors to offer immediate help.

https://in.gov/bmv/renew-license
Incorrect Password
Proactive Help

Would you like help renewing your driver's license?

AI Agent Orchestration

The Neural
Switchboard.

Connects You: Whether it's a specialized AI agent or human expert, Botcopy routes instantly.

Network Nodes

DMV

Dept. of Motor Vehicles

AI Agent

DOH

Dept. of Health

AI Agent

Live Specialist

Human Agent

DMV Assistant

I need to check the status of my license renewal.
Constituent
DMV AI Agent
Checking records... Your Class C renewal (ID: -4829) was processed successfully.
System Architecture

Gateway Framework

The comprehensive framework mapping user paths through the Botcopy gateway directly into the underlying logic, storage, and analytics engines.

GCP Infrastructure
AI System Feedback
Web & Mobile
Primary Flow
Phone Call
Voice Entry

Botcopy System

Primary Gateway UI & Logic

Page context & events

Window methods and listeners pass page-level context into the gateway without unsafe embedding.

UI component rendering

ADA-oriented components, multiple window types, and conversational layouts built for production traffic.

Marketplace-ready agents

Template agents and add-ons deploy through the same governed surface—no parallel shadow UI.

Authentication & consent

Okta, ID.me, SEAL, or custom JWT—verification stays inside the governed window.

Live agent handover

Hand off to any supported live-chat API with shared context in the same session.

IVR Gateway

Telephony Bypass

Virtual Agent

Language Models

CX Agent StudioPrimary

Google's advanced generative AI orchestration interface.

Dialogflow CXConversational state machine

Logic & Storage

Data Store
Agent WebhookCloud Functions

Event Logging

TrueQ AgentPrimary
Gemini Enterprise App
Insights
Log Sink & BigQuery

Translation Services

Cloud Translation API for real-time multilingual scaling.

The Command Center of AI.
The UI of AI.