Select agency flows and fuse them with identity, livechat, and regulatory layers.
Infrastructure
Enterprise-grade identity orchestration. This integration allows Botcopy to leverage the Okta Identity Cloud for seamless, guided authentication flows. Moving beyond traditional web forms, the agent uses Okta’s IDX API to manage the entire sign-in and password recovery lifecycle directly within the chat widget. Whether it's multi-factor authentication or secure application access, this integration ensures that every interaction is protected by industry-leading IAM protocols while keeping the host website's session state in perfect sync.
Botcopy
Connecting world-class AI to your enterprise contact center. This integration bridges Botcopy’s advanced web messenger with Genesys Cloud CX. It enables seamless, context-rich handoffs from AI to live agents, ensuring that constituents receive immediate automated support while maintaining a clear path to human expertise. Watch the technical briefing to see how our secure middleware synchronizes chat sessions and eliminates "ghost chats" across your entire support stack.
IT Support / Citizen Experience
Bridging the gap between human empathy and automated intelligence. Botcopy Live is an enterprise-grade live chat suite designed for seamless human-in-the-loop escalation. It ensures that complex constituent needs are met by live specialists while preserving full conversation context. Beyond simple handoff, it creates a continuous feedback loop, allowing supervisors to identify knowledge gaps and instantly train the AI using real-world human resolutions.
IOT / Identity
Enterprise-grade identity orchestration. This integration allows Botcopy to leverage the Okta Identity Cloud for seamless, guided authentication flows. Moving beyond traditional web forms, the agent uses Okta’s IDX API to manage the entire sign-in and password recovery lifecycle directly within the chat widget. Whether it's multi-factor authentication or secure application access, this integration ensures every interaction is protected by industry-leading IAM protocols while keeping the host website's session state in perfect sync.
The high-performance bridge for your Microsoft ecosystem. This integration connects Botcopy’s intelligent orchestration layer with Microsoft Entra ID (formerly Azure AD) to automate routine IT service desk tasks. By providing a secure, authenticated channel for employees, the agent verifies identities against your organization's directory to perform critical workflows like automated password resets, account unlocking, and VPN troubleshooting. This "Best-of-Breed" solution offloads up to 30% of manual help desk volume, allowing state IOT departments to focus on high-priority security initiatives while providing a 24/7, frictionless support experience for the hybrid workforce.
The high-performance control tower for Gemini Enterprise. TrueQ by Botcopy is a specialized AI analyst that integrates natively with your Gemini environment to monitor and report on the total health of your digital contact center. Moving beyond static dashboards, TrueQ uses natural language to provide supervisors with real-time insights into containment rates, sentiment trends, and escalation triggers. By identifying critical knowledge gaps and suggesting data-driven areas for improvement, TrueQ ensures your "Best-of-Breed" ecosystem remains accurate, grounded, and perfectly aligned with agency objectives. This agent doesn't just collect data—it provides the strategic blueprint for continuous service optimization.
IOT
The central nervous system for state services. This orchestration layer provides natural language routing across 100+ agencies, eliminating complex navigation for citizens. Using Google Vertex AI and TrueQ guardrails, the agent interprets intent in real-time to hand off sessions to the correct departmental bot or specialist. As a "Best-of-Breed" single point of entry, it reduces misdirected calls and integrates with Access Indiana for a personalized, authenticated "One State" journey that remembers user history across agencies.
SIC
The central nervous system for state services. Developed with TTEC Digital, this orchestration layer provides natural language routing across 100+ agencies, eliminating complex navigation for citizens. Powered by Agent One and Google Vertex AI, the system interprets intent in real-time to hand off sessions to the correct departmental bot or live specialist. This "Best-of-Breed" router serves as a single point of entry, utilizing Query Preview and Bot Card technology to reduce misdirected calls and ensure a zero-friction constituent experience.
DMV
Document checklist and verification for The definitive digital gateway for Real ID compliance. This solution eliminates branch bottlenecks by providing a high-assurance document vetting process. Using Google Cloud Document AI (OCR), the agent performs real-time validation of birth certificates and residency proofs against NIST standards. By natively linking with ID.me, Okta, or Azure Entra ID, it binds the session to a verified identity, while our SEAL ID layer ensures all PII is passed via encrypted JWT tokens. This isn't just a checklist—it’s a secure, authenticated bridge to your legacy DMV database that ensures constituents are 100% "counter-ready" before they book an appointment. Key Tech Stack: Google Vertex AI, Document AI, ID.me Integration, SEAL ID Encryption. ID compliance.
Vehicle Renewals Made Simple
Skip the Wait, Book Your Visit
Secure Access to Your Driving History
Expert Guidance on Titles & Liens
Guides users through specific requirements/fees to restore suspended privileges.
DNR
Real-time availability search and booking for state park properties.
Automated reporting for harvested game (CheckIN Game system).
Purchase and instant digital delivery of hunting/fishing licenses.
Proactive alerts on weather closures, toxic algae, or safety notices.
DOR
Real-time tracking of individual income tax refunds.
Direct retrieval of IT-40, WH-4, and prior year returns.
Guided self-service for setting up tax installment agreements.
Helping retailers understand collection rules and filing ST-103.
Guidance for new employers on state/county withholding rules.
DOH
Step-by-step orders for birth, death, and marriage certificates.
DWD
Connecting job seekers with local training and career coaching.
Assistance with weekly voucher filing and explaining delay codes.
SOS
Instant answers on FMLA, bereavement, and state holiday rules.
Recovery and 2FA support for the state's single sign-on portal.
ATC
Renewals and compliance guidance for bars and restaurants.
Checking the schedule and status of PC hardware refreshes.
FSSA
Preliminary "soft" check for SNAP, TANF, and Medicaid eligibility.
SPD
Comparing health plans (CDHP vs. Trad) during open enrollment.
Proactive alerts and filing guidance for required business reports.
IGA
Real-time status search for current General Assembly legislation.
IEDC
Explaining EDGE tax credits and relocation incentive programs.
ZIP-based search for licensed childcare providers and quality ratings.
Standardized intake for reporting phishing or lost state equipment.
Guiding new LLCs/Corporations through initial state registration.
IDOA
Eligibility checklist and document uploader for minority/veteran status.
PLA
Renewing nursing, real estate, and 40+ other professional licenses.
Real-time check of the state business registry for name conflicts.
Guide for applying, testing, and renewing Notary Public status.
Automated password resets for AD and Access Indiana accounts.
Reporting lost cards, checking balances, and requesting replacements.
Technical navigation for the state’s performance review portal.
Checking "Invest In Your Health" points and premium discounts.
Technical help for the state procurement system and bidding.
Gathering device/issue details and creating service tickets.
Secure identity verification for authenticated government workflows.
Secure Webex handoff.
Flex infrastructure.
Cloud contact center.
Service Cloud engagement.
Enterprise ITSM chat.
High-Assurance ID Proofing.