Jacqueline PanichelloNews
December 20, 2021

San Jose Airport Optimizes its Customer Experience.

San Jose International Airport Optimizes its Customer Experience with a fresh UI by Botcopy.

Are you familiar with travel anxiety? Are you sick of it? The Norman Y. Mineta San Jose International Airport (SJC) team is too, and went above and beyond in offering customers a solution right on their main website.

Check out the bot, live!

Located in the heart of Silicon Valley, SJC is no stranger to the efficacy of tech-forward thinking. Likely well aware of their role as trendsetters they prioritize their customer experience and constantly strive to improve it.

I like to refer to their website’s new chatbot as a “digital Xanax” of sorts, for travelers, in its potential to alleviate the nervousness and hassle that often come with traveling, especially if you need quick access to information or lost an item.

What makes this bot special? It tackles all the most likely FAQS in a simple-to-use interface, as easy as texting with a friend.

Thanks to the scope and sophistication of the build, travelers at SJC no longer need to stress when seeking info on what to do concerning lost items, parking, flight status, or Covid-19 updates.

The suggestion chips within the bot UI help customers navigate their problems. They can select from a range of options or type in a query in natural language.

It even translates speech to text when travelers find themselves rushing to the airport, all they need to do is touch the microphone icon, and the chatbot becomes a voice bot.

Have you lost something? The bot will find out where you lost it and tell you how to find it! Where to park? The bot provides parking info by terminal and pricing.

In addition to reducing stress, the SJC Bot can help you find flight destinations, locate airline terminals and provide the points of contact for each airline, as well as the airport’s own customer service contact information.

Congratulations to SJC on their fantastic launch and putting customer experience first!


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