Dustin DyeStrategy
April 27, 2023

Redefining Global Customer Support

The AI-First Help Desk Revolution

GLOBAL GAME-CHANGER IN ACTION: Rediscover Botcopy | Google Cloud Partner, the AI-first help desk for business and government.

A cutting-edge messenger and live chat platform offering security and accessibility. It ensures smooth sailing for customers and support teams everywhere. Plus, with full ownership of your Google Cloud services powering the backend, you maintain complete control over your data. (That’s the power of our BYOC model — bring your own cloud.) Pretty earth-shattering if you think about it. 🌎🤯🤟

What a ride so far this year.
Rapid AI advancements are creating an urgent need for organizations worldwide to evolve. Topping the list is the opportunity to work AI into customer support in innovative and safe ways. After all, billions are spent on customer support, and so much time is squandered on poor handling. Those days are over — it’s time to dive in. But what’s the best way to go about it?

Using Botcopy | Google Cloud Partner, top organizations worldwide are creating seamless, accessible, and efficient AI-first help desk experiences. Follow suit with a free trial.

A year from now, everyone’s going to be leveraging AI. Naturally, you don’t want to be left behind. So let’s explore why AI matters.

The Key to Unlocking Better Customer Experiences

Botcopy’s AI-first website messenger for Dialogflow means that users can type in requests in their way of communicating. Then, through natural language understanding, your bot will access a treasure trove of relevant information and convey it in a clear, concise, branded tone.

Having Google’s extra machine-learning capability onboard enhances customer service by reducing requests for live agent help, increasing accessibility, and offering personalized information fast.

Plus, you can deploy a system that uses query data from previous conversations to strengthen your knowledge base and intent-matching capability over time. This learning process means improved end-user satisfaction and allows your organization to optimize resources and reduce operational costs.

All the above has been possible for a while! But with the rise of LLMs and generative AI like GPT4 and Google’s PaLM API, brilliant website chatbots are officially being promoted from a “nice to have” to a “need to have” technology.

While LLM technology may not be ready for big businesses and governments this second, you can bet that safe, secure deployment is just around the corner. So now is the best time to get your ship in order!

The first step is to set up a foundational flow that uses natural language understanding within an AI-powered web chat UI that meets strict criteria and gathers priceless data. Of course, there are many options for web chat, but why go with a one-stop shop when you can have the best of both worlds?

A Powerful Partnership: Botcopy and Google Cloud

Consider that Botcopy is the ONLY company solely dedicated to the web chat UI layer for Google Dialogflow. And Google Dialogflow — as part of the Google Contact Center AI product suite — is arguably the best dialogue management system anywhere. (Combined with Google’s generative AI suite, it’ll reach a whole new level.) I’m presuming you want the best, and Botcopy’s close partnership with Google Cloud ensures you get it.

Botcopy’s native integration enables you to integrate Dialogflow into your enterprise or public sector website seamlessly. As a result, you get a secure, compliant, and user-friendly solution that your in-house team or cloud services provider can quickly deploy and maintain.

Moreover, the feature-rich and personalized front-end experience includes advanced custom functionality, e.g., detecting contextual cues, storing chat history, language preference options, live chat escalations, etc. But one of Botcopy’s most lovable traits is accessibility.

The Importance of ADA Compliance in website help desks.

Down with digital exclusion! Prioritizing ADA compliance is not only mandatory for businesses and government organizations; it’s the right thing to do.

With WCAG 2.1 AA and HIPAA compliance, Botcopy ensures you meet the highest accessibility standards in web-based customer support. This commitment to compliance out of the box makes Botcopy a safe choice and makes life easy for your tech team to adhere to dozens upon dozens of new ADA regulations without breaking a sweat.

Leveraging Data to Drive Improvement

Speaking of sweat, one of the most significant mistakes we see people make is overbuilding their AI solution at the beginning. Kudos for their bravery and willingness to burn the midnight oil on a complex solution out of the gates. But it’s a bad idea!

Instead, start small. When scaling out your solution, take your cues from the data. Using the Botcopy/Google stack, you can easily collect and analyze customer interactions. Tools like Google’s BigQuery, CCAI Insights, and Looker provide valuable insights into behaviors and trends, allowing you to continually refine and enhance your AI solution without worrying about wasted effort.

So you don’t overbuild, let’s break down what an intelligent version one solution includes.

The Three Essential Elements to a v1 Solution.

1) Set up your AI Messenger: Use Dialogflow CX, Botcopy Messenger, and Cloud Functions to create an AI-driven support system that captures user information and facilitates live chat handoffs or ticket generation.

2) Implement live chat handoff or ticketing:
Use Botcopy Messenger to route live chat requests or form submissions based on session parameters and Dialogflow fulfillment.

3) Analyze user needs for optimal results: Leverage analytics and reporting tools like Dialogflow CX History, BigQuery, CCAI Insights, and Looker to identify areas for improvement and prioritize AI enhancements.

You’ll be way ahead of the game if you can get that far. And you can! If you feel like it’s too challenging, all you have to do is ask for help. Botcopy and Google are tremendously interested in seeing you succeed with this technology. So don’t hesitate to reach out.


By integrating Botcopy with Google's Contact Center AI, businesses and government organizations can revolutionize customer support on websites worldwide. And what a better world that would be.

Again, you reduce costs, improve efficiency, and enhance the overall quality of life for your end users — customers, citizens, and employees — as they navigate their busy lives.

By embracing this cutting-edge AI technology, you stay ahead of the competition and deliver exceptional customer experiences. Everybody wins. So dive in!